Privacy and Cookie Policy
Right of withdrawal and exclusion
Pursuant to art. 59 Legislative Decree 206/2005 the customer, consumer or natural person acting outside of their profession, has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the customer must send the Seller a communication within 14 working days from the date of receipt of the goods
This communication must be sent by registered letter with return receipt, addressed to: Bovì - Via San Michele, 24 - 24047 Treviglio. In this case, the notice of withdrawal will be considered as having been sent on the day the registered letter is sent by post. Once the communication has been received, the Seller will open a procedure for managing the return and communicate to the Customer the instructions on how to return the Products which must arrive at our warehouses within 1 day of authorisation.
The customer must return the product intact, intact and in perfect condition and must respect all the necessary precautions aimed at preserving the product in his possession and keeping it at his own expense in its original packaging, sending it to the Seller within 1 day of exercising the right of withdrawal, guaranteeing the correct delivery of the same. The Seller reimburses all payments received from the consumer in any case within fourteen (30) days from the day on which it is informed of the consumer's decision to withdraw from the contract, through a procedure for reversing the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to provide the bank details on which to obtain the refund (ABI Code - CAB - Current Account of the invoice holder).
The right of withdrawal is subject to the following conditions:
The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased.
By law, shipping costs relating to the return of the goods are borne by the Customer.
Shipping is under the complete responsibility of the Customer.
The Seller is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.
In the absence of the aforementioned conditions, the right of withdrawal will not apply and the Seller's right to compensation for damages, in addition to payment of the price of the product, will remain unaffected. The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the Seller ascertains:
to. The lack of external packaging and/or wrapping containing the purchased product;
b. Damage to the product for reasons other than its transport, pursuant to art. 57 Legislative Decree 206/2005, according to which the customer is solely responsible for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Pursuant to the articles. 47 paragraph 1 letter. l) and art. 59 Legislative Decree 206/2005 the right of withdrawal is in any case excluded in the supply of food products which risk deteriorating or expiring rapidly and which do not lend themselves to being returned for hygienic reasons or connected to health protection and have been opened after delivery.
In accordance with the art. 62 L. 27/2012, perishable food products mean products that fall into one of the following categories: a) pre-packaged agricultural, fish and food products that bear an expiry date or a minimum shelf life of no more than sixty days; b) loose agricultural, fish and food products, including herbs and aromatic plants, even if placed in protective packaging or refrigerated, not subjected to treatments aimed at prolonging their durability for a period exceeding sixty days; c) meat products that have the following physico-chemical characteristics: aW greater than 0.95 and pH greater than 5.2 or aW greater than 0.91 or pH equal to or greater than 4.5; d) all types of milk. In the event of inapplicability or forfeiture of the right of withdrawal, the Seller will return the purchased good to the sender, charging the shipping costs to the sender.